Privacy Policy

1. Who We Are

This Privacy Policy applies to Hollister Insulation, located at 321 5th St Unit 350, Hollister, CA 95023, and reachable at team@hollisterinsulation.com or (831) 271-0020. We operate the website at hollisterinsulation.com.

2. Information We Collect

We collect information when you voluntarily submit it to us through our contact form or when you call or email us directly. The types of information we may collect include:

• Your name
• Your email address
• Your phone number
• Your home address or project location
• A description of the service you are inquiring about
• Any other details you choose to include in your message

We also collect basic technical information automatically when you visit our website, such as your browser type, device type, pages visited, and the time and date of your visit. This is collected through standard analytics tools and does not personally identify you on its own.

3. How We Use Your Information

We use the information you submit solely to respond to your inquiry, provide a project estimate, schedule service, and communicate with you about your project. Specifically:

• To contact you by phone or email in response to your request
• To schedule and confirm appointments
• To provide written estimates and invoices
• To follow up after a project is completed
• To improve our website and services, using aggregate and anonymized analytics data

We do not use your information for unsolicited marketing, and we do not add you to any email marketing lists without your explicit consent.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to understand how visitors use the site. Cookies are small text files stored on your device. You can instruct your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the website may not function as intended. We use analytics tools such as Google Analytics, which may collect data about your visit in accordance with Google's Privacy Policy.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who help us operate our business (such as our contact form provider), who are contractually bound to keep your information confidential
• If required by law, court order, or government authority
• To protect the rights, property, or safety of Hollister Insulation, our customers, or others

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected - typically for the duration of your project relationship with us and for a reasonable period afterward to address any questions or warranty concerns. We do not retain information indefinitely.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell data)
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us at team@hollisterinsulation.com or call (831) 271-0020. We will respond within 45 days.

8. Data Security

We take reasonable steps to protect the information you submit from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site before submitting information to it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any change constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: